Whiteout Survival FAQ & Support
Automation & Timing
Are new gift codes automatically added and redeemed?
Most gift codes are automatically detected and added to our database. If we happen to miss one, you can easily submit it through your dashboard.
How long does it take to redeem one code for all players?
Once a new gift code is found or submitted, it typically takes between 3 to 5 hours to process and redeem for all accounts. You can monitor the progress on your Dashboard.
Can I schedule redemptions for a future date or time?
Currently, gift code redemptions are processed automatically and cannot be scheduled for a later date or time.
Subscription & Refunds
Can I cancel my subscription at any time?
Yes. Confirm cancellation from the Billing page to stop PayPal renewal immediately. Your access remains available until the end of the period you already paid for; cancellation does not automatically refund that period.
Can I request a refund?
You can request a refund if we fail to redeem a valid gift code for all your members within the past 30 days. Ensure the gift code was valid and that all attempts have failed for every member by checking your Redemption History.
Player Management
How many players am I allowed to redeem codes for?
You can redeem codes for up to 200 players with the Alliance plan and up to 1000 players with the State plan, including those in your farm alliance. You can manage them in your Dashboard.
How do I add new players for redemption?
You can add new players via the Add In-Game Player section by entering a single player ID. For bulk additions, use the Bulk Add In-Game Players section, ensuring one player ID per line.
Where can I find the list of players I’ve added?
You can view the list of added players in the List In-Game Players section of your dashboard.
What should I do if a player disappears from my list?
If a player disappears, it may be due to you or someone in your alliance deleting the player from the dashboard, or the player may have deleted their in-game account. To track player changes or see who removed them, check your Management Logs.
How many groups can a player be added to on the free plan?
Players cannot be added to more than 3 groups on the free plan.
Whiteout Survival Compatibility
Which games are supported by your service?
We exclusively redeem gift codes for the Whiteout Survival mobile game.
What types of gift codes are supported?
We support any valid gift code compatible with Whiteout Survival, as long as it is not limited to VIP players.
What happens if a gift code is expired?
If a code is expired, we will not be able to redeem it. You will be notified of any redemption failures, including expiration.
Are there any regional restrictions on gift codes?
Most gift codes should work globally, but some codes may be region-specific. Please check the code details for any regional limitations.
Account & Support
Do I need to create an account to use this service?
Yes, creating an account is necessary to automatically redeem gift codes for your members by adding their player IDs. You can sign up on our Registration page.
How can I track my redemption history?
You can check your redemption logs on the Redemption History webpage in your dashboard.
How do I update my account information?
To update your account information, navigate to your Dashboard.
How can I report a problem or seek support?
For any issues or support requests, please contact us through our contact page. If you are logged in, you can also report any bugs or issues directly using the bug modal at the top of the page.
What is your privacy policy?
We take user privacy seriously. All player data and interactions are stored securely and are not shared with third parties without consent. Read our full Privacy Policy.
General WOS Tool Usage
How do I submit a code for redemption?
To submit a gift code, log in to your Dashboard, click the Submit a Gift Code button, enter the Whiteout Survival gift code, and click "Submit."
Is there a limit to the number of gift codes I can submit?
There isn't a strict limit on gift codes you can submit, but please ensure they are valid codes for efficient processing.
Can I edit or delete a submitted gift code?
Currently, once a gift code is submitted, it cannot be edited or deleted. Please ensure it's correct before submission.
How do I ensure the best redemption success rate?
To maximize your success rate, ensure that all gift codes are valid and that player IDs are correctly entered.
What types of notifications will I receive?
You will have access to logs for successful redemptions, failures, and updates related to your players and your moderators.
Can I provide feedback on your service?
Absolutely! We appreciate user feedback. Please use our contact page to share your thoughts or suggestions.
Can't find the answer you're looking for? Contact our support team.